Return Policy
We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
Once the return/exchange/cancelation/replacement/ damaged product is received it will be inspected and the return/exchange/cancelled/replacement/damaged product will be delivered within 2 days
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
For any Refund and or Cancellation, please contact us on WhatsApp +916290928494 or mail us at support@reshams.com
EXCHANGE POLICY
In the rare eventuality you wish to exchange a product, please read our below policies -
We accept returns within 2 working days (from the date of delivery). If 2 days have gone by since the receipt of your order, unfortunately we cannot offer you an exchange.
In the unlikely event that your merchandise arrives damaged, you should email us at support@reshams.com with a photo of the damaged product with the Tags within 48 hours of receiving your order or whatsapp on +916290928494
To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
To initiate an exchange, please write to us at support@reshams.com or whatsapp on +916290928494, with complete information - Order Details, the reason behind your intention to Exchange the product. This should be done within 2 days from the date of receiving the products for us to assess, validate and accept or decline a return.
Reshams Weave reserves the right to refuse a return / exchange if found not valid, in which case the relevant reasoning will be provided to you via Email or whatsapp.
Exchange Saree shipping – Once we confirm the acceptance of Exchange, kindly ship the product back to the following address Reshams Weave, D2A, Sucasa Green, 370 S N Ghosh Avenue, P.O Narendrapur, KOLKATA-700103, West Bengal. Phone: +916290928494.
We will dispatch the exchange product after we receive and accept the original product.
You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note :
Reshams Weave cannot be held responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted.
All products bought at SALE PRICE are not eligible for Exchange.
For any Paid Order cancellations done by the customer, a "3% PAYMENT GTEWAY" charge will be levied and has to be borne by the customer.
Dispute Resolution :
In case of any dispute regarding any cancellation, or return under this Policy, the Customer can contact Reshams Weave at support@reshams.com. However, the decision of Reshams Weave in such cases shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Kolkata jurisdiction of WB, India.